Training and development programmes designed specifically to achieve results for your business

Ockerby Lamarque Associates has been training groups of managers, sellers and customer care personnel since 1987. An important component in our clients' on-going success, our areas of expertise include:

	EMOTIONAL INTELLIGENCE COMPETENCIES
	TEAM AND LEADERSHIP DEVELOPMENT
	CUSTOMER CARE
	STRATEGIC SELLING
	SOLUTION SELLING
	PRESENTATION SKILLS
	PERSONAL EFFICIENCY
	MANAGEMENT & SUPERVISORY SKILLS
	SALES TEAM MANAGEMENT

We take a holistic view of your situation and work with you to construct specific programmes to enhance both competencies and processes. Whatever the solution we will incorporate a workable implementation package to ensure that new skill sets are used and positive change happens.